Last updated: 28/1/2026
1. Introduction
Gold Coast Knee Group (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in an open and transparent manner.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website ([your website URL]), you consent to the practices described in this Privacy Policy.
2. What Personal Information We Collect
We may collect personal information including, but not limited to:
- Name
- Email address
- Phone number
- Date of birth
- Health-related information (only where voluntarily provided)
- Information submitted through forms, downloads, or enquiries
- IP address, browser type, and website usage data
We only collect personal information that is reasonably necessary for our business functions.
3. How We Collect Personal Information
We collect personal information in the following ways:
- When you submit an enquiry or contact form
- When you download resources or sign up for newsletters or programs
- When you book appointments or request consultations
- Through cookies and analytics tools when you browse our website
- Through direct communication (email, phone, or in person)
4. Why We Collect Personal Information
We collect and use personal information to:
- Respond to enquiries and provide services
- Deliver educational content, resources, or programs
- Communicate with you about appointments, updates, or offers
- Improve our website, services, and user experience
- Meet legal, regulatory, and professional obligations
We do not sell or rent your personal information to third parties.
5. Disclosure of Personal Information
We may disclose personal information to:
- Our staff and contractors who require it to perform their duties
- Service providers such as IT support, email platforms, booking systems, or analytics providers
- Professional advisers (e.g. accountants, legal advisers)
- Regulatory authorities where required by law
All third parties are required to handle personal information securely and confidentially.
6. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Analyse website traffic and usage
- Improve website performance and functionality
- Support marketing and advertising activities
You can choose to disable cookies through your browser settings, although this may affect website functionality.
7. Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information is stored securely using:
- Password-protected systems
- Secure servers and platforms
- Restricted access controls
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
8. Access and Correction
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate, out-of-date, or incomplete information
Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.
9. Marketing Communications
If you receive marketing communications from us, you may opt out at any time by:
- Clicking the “unsubscribe” link in emails
- Contacting us directly
Opting out of marketing communications will not affect essential service communications.
10. Overseas Disclosure
Some service providers (such as email platforms or analytics tools) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients comply with Australian privacy standards.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Gold Coast Knee Group
Email: adam@gckneegroup.com.au
